Support Center

The Dark Matter Market infrastructure relies on secure, verifiable communication. Our support staff is available to arbitrate disputes, resolve technical faults, and process vendor applications.

Encryption Protocol

Operational security is mandatory. All correspondence containing Sensitive Information (Transaction IDs, Dispute Evidence, Account Recovery Data) MUST be PGP encrypted. Messages failing to meet this standard will be discarded without response. Verify our signature on all official replies.

Secure Channels

Administration Email

PGP REQUIRED

Use for account lockout issues, 2FA resets, and high-priority security reports. Do not use for general order inquiries.

Order Resolution System

LOGGED IN ONLY

Escrow disputes, non-delivery reports, and vendor feedback must be handled via the internal ticket system located in your user dashboard.

Arbitration Staff Online

24h Resolution Target

100% Encrypted

Official Public Key

RSA 4096

Key Fingerprint

8F42 B3E1 9C0D 5A6B 7E8F 1A2B 3C4D 5E6F 7081 92A3

Check the Knowledge Base

Before initiating a support request, review the extensive FAQ. Issues regarding deposit confirmations, auto-finalization timers, and PGP setup are documented in detail.

ACCESS FAQ DATABASE